Approach ALL TEMPS 1 Personnel began the process by clearly identifying the challenge for revenue re-capture and gaining executive management commitment to determine what the targeted financial goals were versus the on-going challenge with suppliers of providing staff support for the strategy. The prior solutions focused on the challenge of staffing the operating hours of 5:00PM-5:00AM and headcount.
Our solution was to gain focus on the project of delivering dollars to the bottom line. We secured an agreement on a revenue recapture goal of client self billing and focused our team on managing that process. Our staff conducted detailed training and analysis of the requirement and, we created a work force solution that was driven on outcomes versus the stated goals and the billing was reflective of that challenge.
— Delivery Service